Return Policy Page

**Returns & Refund Policy – SPY Nigeria**

At SPY Nigeria, we want you to be completely satisfied with your purchase. If you're not happy with an item, we’re here to help.

**1. Eligibility for Returns**  

- Items can be returned within **7 days** of delivery.  

- Products must be in their original condition—unused, unwashed, and with all tags and packaging intact.  

- Items like underwear, cosmetics, and perishables are **non-returnable** for hygiene and safety reasons.

**2. How to Request a Return**  

- Contact our support team at **returns@spynigeria.com** or call **[your phone number]** within the return window.  

- Include your order number, product details, and reason for return.  

- Once approved, we’ll guide you through the return process.

**3. Return Shipping**  

- Customers are responsible for return shipping unless the item was defective or wrongly delivered.  

- We recommend using a trackable shipping service to ensure safe return.

**4. Refunds**  

- Once we receive and inspect your returned item, we’ll notify you of the approval or rejection.  

- If approved, your refund will be processed within **5–10 business days** to your original payment method.

**5. Exchanges**  

- We offer free exchanges for items with size or color issues, subject to availability.  

- For a different product, please request a return and place a new order.

**6. Damaged or Incorrect Items**  

- If you receive a defective or wrong item, please contact us immediately with a photo. We’ll arrange for a replacement or full refund at no cost to you.

**7. Contact Us**  

Have questions? Reach out anytime:  

**Email:** returns@spynigeria.com