At SPY Nigeria, your satisfaction is our top priority. Our Support Policy outlines how we assist customers and sellers to ensure a smooth shopping and selling experience.
**1. Support Hours**
Our support team is available:
**Monday – Saturday: 9:00 AM – 6:00 PM (WAT)**
We aim to respond to all inquiries within **24 hours**.
**2. Support Channels**
You can reach us through the following channels:
- **Email:** support@spynigeria.com
- **Phone/WhatsApp:** [Your contact number]
- **Live Chat:** Available on our website during business hours
**3. What We Support**
Our team is ready to help with:
- Order tracking and delivery updates
- Product inquiries and recommendations
- Return, refund, and exchange requests
- Account or login issues
- Technical issues with the website
- Seller support and onboarding
**4. Response Time**
- General inquiries: within **24 hours**
- Order or delivery issues: within **12–24 hours**
- Returns/refunds: processed within **3–5 business days** after item receipt
- Urgent matters: prioritized for faster resolution
**5. Escalation Process**
If you're not satisfied with the initial support, you may request escalation. Your case will be reviewed by a senior support agent or manager within 48 hours.
**6. Code of Conduct**
We expect respectful and courteous communication from both customers and sellers. Abusive language, threats, or harassment may result in restricted access to support services.
**7. Continuous Improvement**
We regularly review feedback to improve our service quality. We encourage you to rate your support experience after each interaction.
**Contact Us Anytime**
We’re here to help you shop and sell with confidence.
**Email:** support@spynigeria.com
Address
No 29, ita iyalode street
Phone
08032426622
Address
No 29, ita iyalode street
Phone
08032426622
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