Support Policy Page

At SPY Nigeria, your satisfaction is our top priority. Our Support Policy outlines how we assist customers and sellers to ensure a smooth shopping and selling experience.

**1. Support Hours**  

Our support team is available:  

**Monday – Saturday: 9:00 AM – 6:00 PM (WAT)**  

We aim to respond to all inquiries within **24 hours**.

**2. Support Channels**  

You can reach us through the following channels:  

- **Email:** support@spynigeria.com  

- **Phone/WhatsApp:** [Your contact number]  

- **Live Chat:** Available on our website during business hours

**3. What We Support**  

Our team is ready to help with:  

- Order tracking and delivery updates  

- Product inquiries and recommendations  

- Return, refund, and exchange requests  

- Account or login issues  

- Technical issues with the website  

- Seller support and onboarding

**4. Response Time**  

- General inquiries: within **24 hours**  

- Order or delivery issues: within **12–24 hours**  

- Returns/refunds: processed within **3–5 business days** after item receipt  

- Urgent matters: prioritized for faster resolution

**5. Escalation Process**  

If you're not satisfied with the initial support, you may request escalation. Your case will be reviewed by a senior support agent or manager within 48 hours.

**6. Code of Conduct**  

We expect respectful and courteous communication from both customers and sellers. Abusive language, threats, or harassment may result in restricted access to support services.

**7. Continuous Improvement**  

We regularly review feedback to improve our service quality. We encourage you to rate your support experience after each interaction.

**Contact Us Anytime**  

We’re here to help you shop and sell with confidence.  

**Email:** support@spynigeria.com